Refund policy

Last Updated: July 17, 2026

At RingMuse.store, we believe that choosing jewelry should feel effortless, personal, and reassuring. Every piece in our collection is selected to bring beauty, character, and meaning to everyday moments. We want you to feel confident when shopping with us, which is why we offer a clear and customer-focused return and refund process.

This Return & Refund Policy explains the conditions, procedures, and timelines that apply when you request a return, exchange, order cancellation, replacement, or refund from RingMuse.store.

Shopify allows merchants to establish return rules covering matters such as the return window, return shipping costs, and restocking fees. This policy sets out the rules specifically adopted by RingMuse.store.

By placing an order through RingMuse.store, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.

1. Our 30-Day Return Promise

We accept eligible return requests submitted within 30 calendar days of the confirmed delivery date.

The 30-day period begins on the date the shipping carrier marks your order as delivered. If your order contains multiple packages delivered on different dates, the return period for each product begins on the date that particular package is delivered.

To qualify for a return, your item must generally be:

  • Unworn and unused
  • In its original condition
  • Free from scratches, stains, odors, damage, alterations, or signs of wear
  • Returned with its original packaging, protective materials, certificates, cards, accessories, gifts, and product tags
  • Accompanied by valid proof of purchase
  • Returned only after receiving authorization from our customer service team

Trying on a ring or bracelet briefly to confirm its appearance or fit is acceptable, provided the item remains clean, undamaged, and in resalable condition.

We reserve the right to decline a return or reduce the refundable amount if the returned product does not meet the eligibility conditions described in this policy.

2. Free Returns

RingMuse.store offers free returns for eligible products requested within the 30-day return period.

Customers must contact us before sending any product back. Once a return is approved, we will provide return instructions and, where supported for the customer’s location, a prepaid return shipping label.

If a prepaid label cannot be issued for a particular country or region, our customer service team may provide an alternative approved return method. Customers should not independently purchase return postage unless they have received written authorization from RingMuse.store.

When authorized reimbursement applies, customers must retain and submit a valid shipping receipt showing the amount paid and the tracking number. We will not reimburse unauthorized express delivery services, premium courier upgrades, insurance, packaging services, or other optional expenses.

RingMuse.store does not charge a restocking fee for standard eligible returns.

3. How to Request a Return

To begin a return, contact us at:

Email: support@RingMuse.store
Phone: (647) 881-1365

Please include the following information:

  • Your full name
  • Your order number
  • The email address used when placing the order
  • The product you wish to return
  • The reason for the return
  • Clear photographs or video if the product is damaged, defective, incorrect, or materially different from what was ordered
  • Your preferred resolution, such as a refund, replacement, or exchange

Our customer service team will review your request and normally respond with instructions.

Do not mail a return to our business address without authorization. The appropriate return location may differ depending on the product, fulfillment location, or customer’s country.

Returns sent without authorization may be refused, delayed, lost, or returned to the sender. RingMuse.store is not responsible for unauthorized returns sent to an incorrect address.

4. Return Authorization

If your request is approved, we will issue return instructions or a Return Merchandise Authorization.

The authorization may contain:

  • The approved return address
  • A return reference number
  • Packaging instructions
  • A prepaid label, where available
  • A deadline by which the package must be handed to the carrier
  • Additional documentation required for international returns

Return authorization does not guarantee a refund. All returned products are inspected after arrival to confirm that they meet the eligibility requirements.

You must ship the approved return within the period stated in our return instructions. Authorization may expire if the package is not handed to the carrier within that period.

5. Packaging Returned Jewelry

Jewelry is delicate and must be packaged securely.

Please place the product in its original pouch, box, case, or protective packaging. The jewelry should not move freely inside the parcel or come into direct contact with hard objects that could cause scratches, bending, or stone loss.

Include all parts originally received, including:

  • Jewelry boxes or pouches
  • Certificates or appraisal documents
  • Care cards
  • Adjustment tools
  • Promotional gifts
  • Included accessories
  • Product tags
  • Branded packaging where required

Place the original product packaging inside a durable outer shipping box or padded mailer. Do not attach shipping labels directly to a jewelry box or gift box.

RingMuse.store may decline or reduce a refund when damage occurs because the customer packaged the return inadequately.

6. Return Tracking and Responsibility

Use only the return method approved by our support team.

Keep your return receipt and tracking information until your refund has been completed. A product is not considered returned until it is received at the authorized return facility.

RingMuse.store is not responsible for return packages that are lost because:

  • The customer used an unauthorized return method
  • The customer entered an incorrect address
  • The package was sent without tracking
  • The customer failed to follow our instructions
  • The package was abandoned, rejected, or confiscated by customs due to inaccurate documentation
  • The customer returned a different product from the one authorized

If an approved prepaid return label is provided, customers must use that label and follow the carrier’s instructions.

7. Return Inspection

After the returned package arrives, our team will inspect the product and verify:

  • The product matches the original order
  • The return was submitted within the permitted period
  • The item is unworn and unaltered
  • The jewelry has not been scratched, resized, engraved, bent, polished, repaired, or otherwise modified
  • Stones, charms, clasps, and components are intact
  • All included materials have been returned
  • The item is authentic and was purchased from RingMuse.store

Inspection may take several business days after delivery to the return facility.

Following inspection, we will notify you whether your return has been approved, partially approved, or declined.

8. Refund Processing

Approved refunds are issued to the original payment method used for the order.

Depending on the circumstances, a refund may include:

  • The price paid for the approved returned product
  • Applicable sales taxes associated with that product
  • Authorized return shipping costs, where reimbursement was approved in advance

Because standard shipping from RingMuse.store is offered free of charge, there is generally no original standard shipping fee to refund.

Optional services and additional charges may be non-refundable, including:

  • Expedited shipping upgrades
  • Priority processing fees
  • Gift-wrapping charges
  • Shipping protection purchased from a third party
  • Duties paid directly to customs authorities
  • Unauthorized return expenses

After RingMuse.store issues the refund, the transaction may require approximately 5–10 business days to appear in your account. The exact timing depends on your bank, card issuer, payment provider, and local financial processing systems.

RingMuse.store cannot accelerate processing after a refund has been submitted to the original payment provider.

9. Late or Missing Refunds

If you have received a refund confirmation but the funds have not appeared:

First, review the original payment account used for the purchase.

Next, contact your bank, card issuer, PayPal, Shop Pay, or other payment provider. Refund transactions may remain pending before being posted.

If the expected processing period has passed, contact us at support@RingMuse.store with your order number and refund confirmation.

We will verify whether the refund was successfully submitted and provide available transaction information. We cannot access confidential banking records or control the internal processing timelines of financial institutions.

10. Damaged or Defective Products

Please inspect your order promptly after delivery.

Contact us as soon as possible if an item arrives:

  • Broken
  • Bent
  • Scratched
  • Missing a stone, charm, clasp, or other component
  • Incorrectly assembled
  • Different from the product ordered
  • In an incorrect color, style, or size
  • Otherwise materially defective

Submit your claim within the 30-day return period and include clear photographs or video showing:

  • The complete product
  • The affected area
  • The packaging
  • The shipping label
  • Any visible damage to the parcel

Do not discard the product, packaging, or shipping materials until we have completed our review.

After reviewing the evidence, we may offer an appropriate resolution, including:

  • A replacement
  • An exchange
  • A full or partial refund
  • A prepaid return
  • Another reasonable remedy

Normal variations in lighting, screen display, handcrafted appearance, stone pattern, texture, or minor measurements are not necessarily defects.

11. Incorrect or Missing Items

If you receive the wrong product, incorrect variation, or an incomplete order, contact us promptly.

Please provide photographs of all items received, the parcel, the shipping label, and the packing materials.

Once verified, we may arrange a replacement, send the missing item, or provide an appropriate refund.

Do not return an incorrect product until you receive instructions. Returning it independently may delay resolution.

12. Exchanges

Exchanges may be available for another size, color, style, or product, subject to inventory.

To request an exchange, contact support@RingMuse.store within 30 days of delivery.

The original item must meet all return eligibility conditions. Once it has been received and approved, we may ship the replacement product.

If the replacement costs more than the original item, the customer must pay the difference. If it costs less, we will refund the difference to the original payment method.

We cannot reserve inventory indefinitely. If the requested replacement becomes unavailable, we may offer an alternative or issue a refund.

13. Non-Returnable Products

The following products may not be returned unless they arrive damaged, defective, or incorrect:

  • Personalized or engraved jewelry
  • Custom-made or specially ordered products
  • Jewelry resized or altered at the customer’s request
  • Products modified by an independent jeweler
  • Pierced earrings after hygiene seals have been removed or the earrings have been worn
  • Gift cards
  • Digital products
  • Products marked as final sale
  • Products damaged through misuse or improper storage
  • Products returned after the return period
  • Products not purchased from RingMuse.store

A product being offered at a promotional or discounted price does not automatically make it final sale. A product is final sale only when this designation is clearly displayed before purchase.

14. Wear, Care, and Product Damage

Jewelry naturally experiences wear over time. Our return policy does not cover damage caused after delivery by:

  • Impact, crushing, dropping, pulling, or bending
  • Exposure to chemicals, perfumes, cosmetics, cleaning products, chlorine, saltwater, or excessive moisture
  • Improper storage
  • Failure to follow care instructions
  • Unauthorized polishing, repair, plating, or resizing
  • Normal tarnishing, fading, scratching, or wear associated with use
  • Allergic reactions or individual skin sensitivity not caused by a confirmed product defect

Descriptions such as waterproof, water-resistant, non-fading, or tarnish-resistant should not be interpreted as meaning that a product is indestructible or immune to all environmental exposure.

Customers should follow the care instructions provided with the product and remove delicate jewelry before activities that may cause damage.

15. Order Cancellations

To request an order cancellation, contact us immediately at support@RingMuse.store.

We will attempt to cancel the order before processing or shipment. However, cancellation is not guaranteed.

Once an order has entered fulfillment, been personalized, or been handed to the shipping carrier, it may no longer be cancelled. In that case, the customer may request a return after delivery under this policy.

Approved cancellations are refunded to the original payment method.

RingMuse.store reserves the right to cancel an order due to:

  • Product unavailability
  • Pricing or listing errors
  • Payment verification failure
  • Suspected fraud
  • Shipping restrictions
  • Duplicate orders
  • Incomplete customer information
  • Circumstances preventing lawful or safe fulfillment

If we cancel an order, we will refund the applicable amount.

16. Refused and Unclaimed Packages

Customers are responsible for providing an accurate and complete delivery address.

Packages that are refused, unclaimed, or returned because of an incorrect address may not qualify for an immediate refund.

If the package returns safely to our facility, we may deduct actual expenses that were not covered by our standard free-shipping offer, including carrier return charges, customs fees, or address correction fees, where permitted.

We may offer reshipment after the customer confirms the address and pays any applicable additional costs.

17. International Returns and Customs

International customers must follow the customs instructions provided with their return authorization.

Clearly identify the shipment as returned merchandise where legally permitted. Do not declare inaccurate values or provide false customs information.

RingMuse.store is not responsible for delays, charges, or confiscation caused by inaccurate return documentation.

Duties, import taxes, or customs charges paid directly by the customer to a government authority are generally not collected by RingMuse.store and may not be refundable by us. Customers may contact the relevant customs authority to determine whether reimbursement is available.

18. Gifts

When a product was purchased as a gift, refunds are normally issued to the original purchaser and original payment method.

Where possible, we may offer an exchange or store credit to the gift recipient. Proof of purchase may be required.

We will not disclose confidential payment or account information belonging to the purchaser.

19. Promotional Purchases and Bundles

When returning an item purchased through a bundle, multi-buy discount, gift-with-purchase promotion, or conditional offer, the refund may be recalculated based on the products retained.

If a free promotional gift was included because the order met a spending threshold, the gift must also be returned when the remaining purchase no longer qualifies for the promotion.

If the gift is not returned, its stated value may be deducted from the refund where permitted.

Discount codes have no cash value and cannot be refunded separately.

20. Chargebacks and Payment Disputes

We encourage customers to contact us before filing a payment dispute or chargeback.

The Canadian Office of Consumer Affairs advises customers experiencing refund or exchange concerns to begin by contacting the seller and attempting to resolve the matter directly.

If a chargeback is filed while a return or refund request is under review, we may suspend the internal resolution process until the payment provider completes its investigation.

We will provide the payment provider with relevant records, including order details, tracking information, delivery confirmation, customer communications, and this policy.

21. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any mandatory right or remedy available under applicable consumer protection law.

Where a provision of this policy conflicts with a non-waivable legal requirement, the applicable legal requirement will prevail.

Canadian guidance notes that general change-of-mind return rights are not automatically imposed in every situation, which makes a retailer’s clearly disclosed return policy particularly important. RingMuse.store voluntarily provides the 30-day return terms stated above, in addition to any mandatory rights that may apply.

22. Policy Abuse and Fraud Prevention

RingMuse.store may decline a return, refund, replacement, or exchange where there is reasonable evidence of:

  • Return fraud
  • Product substitution
  • Counterfeit product returns
  • Wardrobing or temporary use
  • Repeated excessive returns
  • Altered evidence
  • False damage claims
  • Abuse of promotional offers
  • Unauthorized payment activity
  • Intentional product damage
  • Breach of this policy

We may request additional identity, delivery, or payment verification when reasonably necessary to protect customers and our business.

23. Changes to This Policy

We may update this Return & Refund Policy to reflect changes in our services, products, operational practices, payment methods, or legal obligations.

The updated version will be posted on RingMuse.store with a revised “Last Updated” date.

The policy in effect when an order is placed generally applies to that order, except where a later change is required by law or provides more favourable terms to the customer.

24. Contact RingMuse.store

Questions about returns, refunds, cancellations, replacements, or exchanges may be directed to:

RingMuse.store
Address: 49 Lily Crescent, Summerside, PE C1N 4M6, Canada
Email: support@RingMuse.store
Phone: (647) 881-1365

Customer service inquiries should include the relevant order number so that we can assist efficiently.

This template should be reviewed by a qualified legal professional before publication, particularly if RingMuse.store sells to multiple countries with different mandatory consumer-protection requirements.