Shipping policy

Last Updated: July 17, 2026

At RingMuse.store, we believe that receiving your jewelry should feel just as thoughtful and refined as choosing it. Our shipping process is designed to be clear, dependable, and convenient for customers around the world. This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled in the event of delays, address issues, customs requirements, missing packages, or other delivery concerns.

By placing an order through RingMuse.store, you agree to the shipping terms described below.

1. Shipping Overview

RingMuse.store offers:

Free Worldwide Shipping

Our standard estimated delivery time is:

7–10 business days

This estimate applies after the order has been processed and handed over to the shipping carrier. Processing time and transit time are separate stages.

Although we make every reasonable effort to deliver orders within the stated timeframe, delivery dates are estimates rather than guarantees. Delivery may occasionally take longer because of customs procedures, carrier disruptions, weather conditions, public holidays, remote destinations, inaccurate address information, or other circumstances beyond our reasonable control.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing includes:

  • Payment verification
  • Fraud screening
  • Inventory confirmation
  • Product inspection
  • Order preparation
  • Secure packaging
  • Shipping label creation
  • Transfer to the delivery carrier

Business days normally refer to Monday through Friday and exclude weekends and public holidays.

Orders placed during weekends, public holidays, promotional campaigns, or periods of unusually high demand may require additional processing time.

Customized, personalized, engraved, resized, or specially ordered jewelry may require a longer preparation period. Any additional processing estimate will normally be shown on the applicable product page or communicated after purchase.

3. Free Worldwide Shipping

RingMuse.store provides complimentary standard shipping to eligible destinations worldwide.

Free shipping applies to the standard shipping option offered at checkout. It does not necessarily include:

  • Expedited shipping upgrades
  • Priority courier services
  • Same-day or next-day delivery
  • Special handling requests
  • Remote-area surcharges
  • Customs duties
  • Import taxes
  • Brokerage charges
  • Address correction fees
  • Redelivery charges caused by customer error

Where an optional paid shipping method is available, its cost and estimated delivery period will be displayed at checkout.

RingMuse.store may temporarily restrict shipping to locations where delivery is unavailable, unsafe, unlawful, commercially unreasonable, or unsupported by available carriers.

4. Estimated Delivery Time

The usual estimated delivery period is 7–10 business days after shipment.

This timeframe is based on typical carrier performance and may vary by destination.

Estimated delivery periods do not include:

  • Order processing time
  • Weekends
  • Public holidays
  • Customs clearance delays
  • Failed delivery attempts
  • Time spent awaiting customer instructions
  • Address correction delays
  • Periods when a package is held at a local collection point

Remote islands, rural areas, military addresses, and locations with limited transportation services may experience longer delivery times.

Customers should place time-sensitive orders well in advance. RingMuse.store cannot guarantee delivery by a birthday, anniversary, wedding, holiday, trip, or other specific date unless a guaranteed service has been expressly offered in writing.

5. Order Confirmation

After completing your purchase, you should receive an order confirmation by email.

The confirmation normally includes:

  • Your order number
  • Products purchased
  • Billing information
  • Shipping address
  • Order total
  • Selected shipping method

Please review this information immediately.

If the order confirmation contains an incorrect shipping address, missing apartment number, incorrect postal code, or other error, contact us as soon as possible at:

support@RingMuse.store

We may be able to update the information before the order enters fulfillment. However, changes cannot be guaranteed once processing or shipment has begun.

6. Shipping Confirmation and Tracking

Once the order has been shipped, we will normally send a shipping confirmation email containing available tracking information.

Tracking may require 24–72 hours to become active after the carrier receives the package.

During international transit, tracking may not update at every stage. A temporary gap in tracking activity does not necessarily mean that the package is lost.

Tracking events can include:

  • Label created
  • Package accepted
  • In transit
  • Arrived at sorting facility
  • Customs clearance
  • Out for delivery
  • Delivery attempted
  • Delivered
  • Available for pickup

Customers are responsible for monitoring tracking and responding to any carrier requests.

7. Accurate Shipping Information

Customers must provide a complete and accurate delivery address at checkout.

This includes:

  • Full recipient name
  • Street address
  • House or building number
  • Apartment or unit number
  • City
  • Province, state, or region
  • Postal or ZIP code
  • Country
  • Valid telephone number
  • Active email address

RingMuse.store is not responsible for delays, failed deliveries, losses, or additional expenses caused by incorrect, incomplete, outdated, or improperly formatted customer information.

Autofill services may enter outdated information. Customers should manually verify all details before submitting an order.

8. Address Changes

To request an address change, contact us immediately at support@RingMuse.store and provide:

  • Your order number
  • Original address
  • Corrected address
  • Customer name
  • Email used for the order

We will attempt to make the correction, but address changes are not guaranteed.

Once a package has been transferred to the carrier, we may be unable to redirect it. Some carriers may offer redirection services directly to the recipient, potentially with additional fees.

RingMuse.store is not responsible for packages delivered to the address provided at checkout when the customer failed to request a correction before shipment.

9. Shipping Carriers

We may use different postal services, logistics providers, or courier companies depending on:

  • Destination country
  • Package size and weight
  • Product location
  • Delivery availability
  • Carrier performance
  • Customs requirements
  • Operational efficiency

An order may be transported by one carrier internationally and transferred to a local postal or courier service for final delivery.

RingMuse.store may select or change the carrier without prior notice, provided the selected method is reasonably appropriate for the order.

10. Multiple Packages

Orders containing several products may occasionally arrive in separate packages.

This may happen because products are:

  • Stored at different fulfillment locations
  • Prepared at different times
  • Subject to different shipping restrictions
  • Packaged separately for protection

Each package may have its own tracking number and delivery date.

Receiving only part of an order does not necessarily mean an item is missing. Review all shipping confirmation emails and tracking details before contacting support.

11. Delivery Attempts

Some carriers require someone to be present when the package is delivered.

If nobody is available, the carrier may:

  • Attempt delivery again
  • Leave a notice
  • Deliver to a safe location
  • Leave the package with a building reception desk
  • Transfer it to a nearby pickup point
  • Return it to the local depot

Customers are responsible for following carrier instructions and collecting packages within the stated holding period.

Failure to collect a package may result in its return to the sender.

12. Delivered but Not Received

If tracking shows that an order was delivered but you cannot find it, please take the following steps:

  • Check the mailbox and surrounding delivery area
  • Look near doors, gates, garages, porches, and side entrances
  • Ask household members
  • Ask neighbors
  • Contact building management or reception
  • Review any delivery photograph
  • Contact the local carrier
  • Allow up to 48 hours in case the carrier marked the package delivered early

If the package is still missing, contact us at support@RingMuse.store with your order number.

We will review available delivery records and assist with the next appropriate step. Depending on the carrier and circumstances, an investigation may be required.

A carrier delivery scan is generally treated as evidence that the package reached the address provided. However, we will make a reasonable effort to help customers investigate genuine delivery concerns.

13. Lost Packages

A package may be considered potentially lost when tracking has not updated for an unusually long period or the carrier confirms that it cannot be located.

Before providing a replacement or refund, RingMuse.store may require:

  • Completion of a carrier investigation
  • Written confirmation from the carrier
  • Verification of the delivery address
  • A signed non-receipt declaration
  • Additional identification or order information

Investigations may take several business days.

If the package is officially confirmed lost, we may offer an appropriate resolution, such as:

  • Replacement shipment
  • Refund
  • Store credit
  • Another mutually acceptable solution

The available resolution may depend on product availability, destination, carrier findings, and payment status.

14. Damaged Packages

Please inspect the package as soon as possible after delivery.

If the parcel or jewelry appears damaged, contact us within the return period and provide:

  • Order number
  • Description of the damage
  • Photographs of the outer packaging
  • Photographs of the shipping label
  • Photographs or video of the product
  • Photographs of the protective packaging

Do not discard the damaged item, packaging, labels, or shipping materials until the claim has been reviewed.

Damage claims submitted without sufficient evidence may be difficult to verify.

15. Customs, Duties, and Import Taxes

International orders may be reviewed by customs authorities in the destination country.

Depending on local law, customers may be responsible for:

  • Import duties
  • Customs fees
  • Value-added tax
  • Goods and services tax
  • Sales tax
  • Brokerage charges
  • Handling fees
  • Other government assessments

Unless expressly stated at checkout, these charges are not included in the product price and are not collected by RingMuse.store.

Customs charges are determined by local authorities and may vary according to:

  • Destination country
  • Product type
  • Declared value
  • Order value
  • Local tax rules
  • Customer import status

RingMuse.store cannot predict or control these fees.

Refusing a package because of customs charges may cause it to be returned, delayed, abandoned, or destroyed. Any refund may be reduced by non-recoverable costs where permitted by law.

16. Customs Delays

Customs agencies may inspect, hold, or request additional information for imported packages.

RingMuse.store is not responsible for delays caused by customs authorities.

Customers may need to provide:

  • Identification
  • Proof of purchase
  • Tax information
  • Import authorization
  • Payment of duties
  • Additional delivery details

Failure to respond to customs requests may result in delayed delivery or return of the package.

17. Incorrect, Incomplete, or Undeliverable Addresses

If a carrier cannot deliver an order because the customer provided an incorrect or incomplete address, the package may be:

  • Held for collection
  • Redirected
  • Returned to sender
  • Disposed of according to carrier rules

If the package returns safely to us, we may offer reshipment after the customer confirms a valid address and pays any unavoidable additional expenses.

Where appropriate, a refund may be issued after return inspection. Actual costs incurred due to the address error may be deducted where permitted.

18. Refused and Unclaimed Packages

If a customer refuses delivery or fails to collect a package, the order may be returned.

Free shipping does not mean that RingMuse.store incurs no shipping cost. We may have paid the outbound carrier charge even though it was not separately billed to the customer.

Where permitted, non-recoverable costs associated with refusal or non-collection may be deducted from a refund, especially where the customer refused the parcel for reasons unrelated to a defect or order error.

Packages that are abandoned or destroyed by customs or the carrier may not qualify for a refund.

19. Shipping Restrictions

We may be unable to ship to certain addresses or destinations, including:

  • Restricted countries
  • Sanctioned regions
  • Conflict zones
  • Locations without reliable carrier service
  • Certain PO boxes
  • Freight-forwarding facilities
  • Hotels or temporary accommodation
  • Incomplete military addresses

If an order cannot be shipped, we may contact the customer for an alternative address or cancel and refund the affected order.

20. PO Boxes and Military Addresses

Shipping to PO boxes and military addresses may be available depending on the destination and carrier.

These locations may require additional delivery time and may not support every tracking or signature service.

Customers using military addresses should ensure that all APO, FPO, DPO, unit, and postal details are entered correctly.

21. Freight Forwarders and Third-Party Receivers

Customers may choose to use freight-forwarding companies, reshipping services, hotels, workplaces, reception desks, or other third-party receiving locations.

Once the carrier confirms delivery to the address provided, RingMuse.store is generally not responsible for loss, damage, repackaging, export problems, or additional handling that occurs after the third party accepts the parcel.

Customers use forwarding services at their own risk.

22. Delivery Delays

Delays may occur due to:

  • Severe weather
  • Natural disasters
  • Transportation disruption
  • Customs inspections
  • Labor strikes
  • Public holidays
  • Peak shopping periods
  • Carrier shortages
  • Security screening
  • Government restrictions
  • Incorrect customer information
  • Unforeseen operational issues

We appreciate customer patience during events beyond our control.

A delayed package is not automatically considered lost. We may request that customers wait for a reasonable investigation period before a replacement or refund is provided.

23. Peak Season Shipping

Delivery networks are often busier during:

  • Black Friday
  • Cyber Monday
  • Christmas
  • New Year
  • Valentine’s Day
  • Mother’s Day
  • Major promotional events

During these periods, processing and delivery may require additional time.

Customers purchasing gifts should order early and monitor tracking regularly.

24. Order Cancellations After Shipment

Once a package has shipped, the order cannot normally be cancelled or recalled.

Customers who no longer want the product may request a return after delivery in accordance with our Return & Refund Policy.

Refusing delivery is not the recommended method for returning an order because it may cause extended delays, extra charges, or loss of the package.

25. Shipping Protection

RingMuse.store may offer optional shipping protection through a third-party provider.

Where purchased, claims may be governed by the separate terms of that provider.

Customers may be required to file claims directly with the protection provider and submit supporting documentation.

Optional third-party protection fees may be non-refundable after shipment.

26. Fraud Prevention and Verification

To protect customers and our business, some orders may require additional verification before shipment.

We may request confirmation of:

  • Billing details
  • Shipping address
  • Payment authorization
  • Customer identity
  • Order intent

Orders may be delayed, held, or cancelled if verification is not completed.

We will never request a customer’s full payment-card password or online banking password.

27. Ownership and Risk of Loss

To the extent permitted by applicable law, risk of loss generally transfers when the carrier confirms delivery to the address supplied by the customer.

Nothing in this section limits mandatory consumer rights.

Where an order is lost or damaged before confirmed delivery, RingMuse.store will review the matter and provide an appropriate remedy according to applicable law and our published policies.

28. Force Majeure

RingMuse.store is not responsible for shipping delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Epidemics or pandemics
  • War or civil unrest
  • Government actions
  • Port closures
  • Carrier failures
  • Cyberattacks
  • Labor disputes
  • Power outages
  • Transportation emergencies

We will resume normal fulfillment as soon as reasonably possible.

29. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

  • Shipping services
  • Carrier availability
  • Fulfillment procedures
  • International requirements
  • Business operations
  • Applicable laws

The current version will be posted on RingMuse.store with a revised last-updated date.

The shipping terms shown at the time an order is placed generally apply to that order unless a legal requirement or more favorable customer arrangement applies.

30. Contact Us

For questions about processing, tracking, delivery, customs, lost packages, damaged parcels, or address corrections, contact:

RingMuse.store

Address:
49 Lily Crescent
Summerside, PE C1N 4M6
Canada

Email: support@RingMuse.store

Phone: (647) 881-1365

Please include your order number in all shipping-related messages so our team can locate your information and assist efficiently.

RingMuse.store is committed to providing a transparent and dependable delivery experience that reflects the clean, elegant, and customer-focused character of our Modern Minimal Jewelry brand.